Repeat Customer
One agent enters a downtown Starbucks. They buy a drink, then leave. After they have left another agent will enter, dressed exact same. They will act out the EXACT same routine, buy the same drink, etc. Then leave. This sequence will repeat every 5 minutes, and will be filmed secretly to see how people in the store react.
To begin the mission, we staked out the Hero Burger across the street, for our base camp. We met up there, and quickly sent our placed agents over to the Starbucks. Once there, they quickly and inconspicuosly took seats around the Starbucks, preparing to film the whole mission.
One they were all ready the first agent was sent out; Agent Cally. Knowing that I was the first agent, I knew I wouldn’t be receiving any comments, so I wasn’t nervous at all. I did my best to act out our routine as perfect as possible:
1)Enter Store
2)Get into line.
3)Drop hat by accident just before it is your turn
4)Ask if the the Vanilla Latte is good.
5)Order it with whipcream
6)In the middle of the order is interrupted by a phone call. (We’ll be passing one phone along, and the phone will be called by an agent in the store.)
7)Apologise for the interruption
8)Thank the employee nicely.
8)Pick up drink when it is done being made
9)Ask where the milk and sugar are
10)Notice a placed agent, and walk over and exclaim you havn’t seen them in years.
11)Ask where the the placed agent where the subway station is.
12)Leave